What would you do if your server/waitress was a completely rude, eye rolling, snotty 18 year old child? and that this was not the first occurrence but 2nd or 3rd?
Well unfortunately the food at this location is way to delicious to not go because of an immature waitress so as I walked in to the restaurant the owner happened to be there. So I naturally said I I was actually wanting to speak with him about this situation and the "Culprit" was also there ready to listen. The owner and his family have a long friendship with me and my thought was to let them know as this is their business and people are losing interest in their restaurant because of the awful way they are getting treated.
So I was straight forward and just said that I was very disapointed with the bad service and of course the sassy young pants had something to say which was the following,
"It is not my job to ask if you are happy or not or to make you happy. I also should not be fake smiling if I don't have to. My job is to take your order and serve you."
I just said, well I'm sure your boss would disagree and ask the owner to personally take my order as I did not want any spit or awful vengeance to be taken on my food.
What approach would you have taken?